01
Tell us what a good week looks like
Not a form. A conversation about what you need done and when it needs doing.
Personal care & in-home · Sydney North Shore
NDIS support at home on the North Shore.
Help with the everyday things, in your own home, from workers who live around here. You meet the person before anything is locked in, and the person you meet is the one who turns up.
Answered Mon–Fri 9:00am–5:00pm.
Free, no obligation
Tell us what you need and we’ll ring you back.
- Registered NDIS provider
- Local to the North Shore
- Meet your worker first
- Help before you have a plan
Personal care & in-home
Help at home, without the rotating cast
The complaint we hear most about in-home support is not the work. It is a different face every week and having to explain yourself again each time. We roster the same worker to the same person, and when they are away we tell you who is coming instead.
What’s included
- Personal care, showering, dressing, grooming and medication prompts
- Meal preparation and cooking, including to your own recipes
- Domestic help, cleaning, laundry, changing beds and the weekly shop
- Getting to appointments and back, including the Royal North Shore precinct
- Early-morning, evening and overnight shifts where they are funded
- Short-notice cover when your regular arrangement falls through
How it works
Getting started
02
Meet the worker first
A free meet & greet before anything is signed. If they are not right, you say so and we bring someone else.
03
A trial run
One or two shifts to see how it works in practice, before you commit to a roster.
04
The same faces, week after week
A set roster with a named worker, and a named backup you have already met.
Our patch
We know these streets, because we work on them
Between the hospital precinct, the station and the bush tracks at Lane Cove, the North Shore isn’t one place. Support that works in Crows Nest doesn’t automatically work in Wahroonga.
Balmoral Beach, Mosman
The Esplanade, Balmoral
Bobbin Head, Ku-ring-gai Chase
West Head lookout
Photographs: Balmoral Beach by Jeremy (CC BY 2.0) · The Esplanade by Junekingsyd · Bobbin Head by Schomynv · West Head by Travelstine · hero, Bradleys Head, by Mina20h, via Wikimedia Commons, CC BY-SA.
Meet & greet
Meet your support worker before you decide
Nobody should have to pick a provider off a website. Come and meet the person who’d be turning up. Have a coffee. Ask the awkward questions. If it isn’t a fit we’ll find someone else, and it costs you nothing either way.
Who this is for
Ring us if any of these sound like you
- You want to stay in your own home and need a hand to do it
- Your current provider keeps sending someone different
- A carer in the household needs the load taken off
- You have Core funding and are not sure how to turn it into support
Who you’ll be dealing with
Small team. Same faces.
You won’t get a different worker every fortnight, and you won’t be handed to whoever is free. The person you meet is the person who turns up.
[Name]
Director
One line, in their words — why they started this.
[Name]
Support coordinator
One line — what they help people sort out.
[Name]
Support worker
One line — the part of the job they actually like.
[Name]
NDIS Navigator
One line — what they wish more people knew about the NDIS.
Where we work
Areas we serve
Our office is at 11/82–86 Pacific Highway, St Leonards NSW 2065. We work across these local government areas. Pick yours to see the suburbs. Can’t find it? Ring us anyway and we’ll tell you straight away whether we cover you.
- North Sydney
- Crows Nest
- St Leonards
- Cammeray
- Neutral Bay
- Cremorne
- Kirribilli
- Milsons Point
- McMahons Point
- Waverton
- Wollstonecraft
- Lavender Bay
Call 0421 959 006 Don’t see your suburb? Ring us, we most likely still cover it.
- Chatswood
- Willoughby
- Artarmon
- Naremburn
- Northbridge
- Castlecrag
- Castle Cove
- Middle Cove
Call 0421 959 006 Don’t see your suburb? Ring us, we most likely still cover it.
- Lane Cove
- Lane Cove North
- Lane Cove West
- Longueville
- Riverview
- Northwood
- Greenwich
- Linley Point
Call 0421 959 006 Don’t see your suburb? Ring us, we most likely still cover it.
- Mosman
- Balmoral
- Beauty Point
- Clifton Gardens
- Georges Heights
- Spit Junction
Call 0421 959 006 Don’t see your suburb? Ring us, we most likely still cover it.
- Gordon
- Pymble
- Turramurra
- St Ives
- Wahroonga
- Roseville
- Lindfield
- Killara
- Warrawee
- South Turramurra
Call 0421 959 006 Don’t see your suburb? Ring us, we most likely still cover it.
- Hornsby
- Waitara
- Normanhurst
- Thornleigh
- Pennant Hills
- Beecroft
- Cherrybrook
- Asquith
- Mount Colah
- Berowra
Call 0421 959 006 Don’t see your suburb? Ring us, we most likely still cover it.
Common questions
Support at home
Can I choose my support worker?
Yes. You meet them first, at no cost, and you can say no. Matching is most of the job in this work, a technically capable worker who does not suit you is not a good outcome for anyone.
What happens if it is not working out?
Tell us and we change the worker. You do not have to justify it and there is no penalty. If you would rather leave altogether, we will help you move to someone else.
Do you do overnight and early-morning shifts?
Yes, where they are funded in your plan. Overnight support is priced differently under the NDIS price guide and we will show you what it draws down before you commit.
Which part of my plan pays for this?
Usually Core Supports, under Assistance with Daily Life. If you are not sure what you have, read us the plan over the phone and we will tell you.
How quickly can support start?
For most suburbs on the North Shore we can arrange a meet & greet within a few days. Complex or overnight rosters take longer, and we will give you a real date rather than an optimistic one.
How do I switch from my current provider?
You give your current provider the notice your service agreement asks for, usually two to four weeks, and sign a new agreement with us. You do not need the NDIA’s permission and you do not have to explain why. We can start the meet & greet while your notice period is still running so there is no gap in support.
Will I see the same support workers?
That is the point of how we roster. You get a named regular worker and a named backup you have already met. People do get sick and take leave, and when that happens we tell you who is coming rather than sending a stranger unannounced.
Can I have a worker who speaks my language?
Where we can, yes, and we will say so plainly if we cannot rather than sending someone and hoping. Language, gender and cultural background are all fair things to ask for.
Do you handle high-intensity supports?
Some. Complex bowel care, PEG feeding, tracheostomy and similar supports need specific training and sign-off, so ask us about your particular needs before you commit. If we are not the right provider for the clinical side, we will say so rather than take the booking.
Are your workers screened?
Every worker holds an NDIS Worker Screening Check and works under the NDIS Code of Conduct. We will show you the paperwork if you want to see it.
Do you take self-managed and plan-managed participants?
Yes. Self-managed, plan-managed and NDIA-managed. If you’re not sure which you are, tell us and we can work it out from your plan.
How soon can support start?
It depends on the support and the hours you need. Call and we’ll give you a straight answer on availability rather than putting you on a list.
Can I meet the support worker before we start?
Yes, and we’d encourage it. Meet whoever would be supporting you before anything is signed. If the fit isn’t right, we find someone else.
What if I’m not on the NDIS yet?
That’s exactly what our NDIS Navigators do. Eligibility, evidence, the Access Request, all before you have any funding.
Are you a registered NDIS provider?
Yes, Thrive Ability Services is a registered NDIS provider.
I’m a support coordinator. How do I refer someone?
Use the referral form or call 0421 959 006. We’ll come back to you on capacity and likely start dates.
Also on the North Shore
Our other services
Talk to someone on the North Shore
One call, no obligation, no sales pitch. If we’re not the right people for you, we’ll say so, and tell you who might be.
Mon–Fri 9:00am–5:00pm · 11/82–86 Pacific Highway, St Leonards NSW 2065