Support coordination
Making sense of the plan, and turning funding into supports that start.
Sydney North Shore Office in St Leonards
NDIS provider on the North Shore.
On the Pacific Highway at St Leonards, minutes from Royal North Shore. Support coordination, help at home, respite and community access, from Crows Nest to Hornsby. Ring us and you get someone who knows the area.
Answered Mon–Fri 9:00am–5:00pm.
Free, no obligation
Tell us what you need and we’ll ring you back.
- Registered NDIS provider
- Local to the North Shore
- Meet your worker first
- Help before you have a plan
Looking for support
For participants and families
Ring us and tell us what’s going on. We’ll work out together whether we’re the right fit. If we’re not, we say so.
Referring a participant
For coordinators, LACs and families
Send the details through on our referral form and you’ll hear back on capacity and realistic start dates. Not a maybe.
What we do
Supports across the North Shore
All of it delivered by our own people. The same faces, week to week. If you need something we don’t do, we’ll tell you who does.
Personal care & in-home
Practical help at home, from people who turn up when they say they will.
Social & group activities
Getting out, meeting people, and doing things worth looking forward to.
Respite care
A real break for carers, and somewhere comfortable for the participant.
Community reintegration
Steps back into study, work and everyday life, at a pace that works.
Not sure what you need?
Most people ring before they’ve worked it out. That’s completely normal, and the call costs you nothing.
Our patch
We know these streets, because we work on them
Between the hospital precinct, the station and the bush tracks at Lane Cove, the North Shore isn’t one place. Support that works in Crows Nest doesn’t automatically work in Wahroonga.
Balmoral Beach, Mosman
The Esplanade, Balmoral
Bobbin Head, Ku-ring-gai Chase
West Head lookout
Photographs: Balmoral Beach by Jeremy (CC BY 2.0) · The Esplanade by Junekingsyd · Bobbin Head by Schomynv · West Head by Travelstine · hero, Bradleys Head, by Mina20h, via Wikimedia Commons, CC BY-SA.
Free before you commit to anything
Not on the NDIS yet? We’ll help you apply.
Most providers only talk to you once you already have funding. Our NDIS Navigators help before that.
- Eligibility explained in plain English
- What reports and evidence you need
- Which professionals to engage to strengthen it
- Help through the Access Request process
- A review of the application before you submit
Already have a plan?
We’ll read it with you, break down what each funding category can be spent on, and get supports started. That includes preparing for your next review.
Getting started
Four steps, no paperwork to begin
01
Have a chat
Call or send the form. We ask what’s going on and what you want to change. Nothing is committed.
02
Meet the person
Whoever would be supporting you comes along, before anything is signed.
03
Agree the plan
We set the days, hours and goals, and sort the service agreement and bookings.
04
Start, and adjust
Supports begin. If something isn’t working we change it, rather than waiting for review.
Meet & greet
Meet your support worker before you decide
Nobody should have to pick a provider off a website. Come and meet the person who’d be turning up. Have a coffee. Ask the awkward questions. If it isn’t a fit we’ll find someone else, and it costs you nothing either way.
Who we support
Support shaped around the person, not the diagnosis
If yours isn’t listed it doesn’t mean we can’t help. Ring and ask.
- Autism
- Intellectual disability
- Cerebral palsy
- Acquired brain injury
- Stroke
- Down syndrome
- Multiple sclerosis
- Psychosocial disability
- Physical disability
- Sensory impairment
- Degenerative conditions
- Complex needs
Who you’ll be dealing with
Small team. Same faces.
You won’t get a different worker every fortnight, and you won’t be handed to whoever is free. The person you meet is the person who turns up.
[Name]
Director
One line, in their words — why they started this.
[Name]
Support coordinator
One line — what they help people sort out.
[Name]
Support worker
One line — the part of the job they actually like.
[Name]
NDIS Navigator
One line — what they wish more people knew about the NDIS.
Why Thrive
Why North Shore families choose us
Every provider says they’re person-centred. Here’s what that means here.
- We’re local. Our office is on the Pacific Highway at St Leonards. You can come in, and we can get to you.
- We help before you have funding. Our Navigators support you through the application, not just after approval.
- You choose the worker. No allocation by spreadsheet. You get a say in who comes.
- We’ll tell you if we’re not right. If another provider suits you better we’ll say so and point you there.
- Registered NDIS provider. Self, plan and NDIA-managed participants welcome.
Where we work
Areas we serve
Our office is at 11/82–86 Pacific Highway, St Leonards NSW 2065. We work across these local government areas. Pick yours to see the suburbs. Can’t find it? Ring us anyway and we’ll tell you straight away whether we cover you.
- North Sydney
- Crows Nest
- St Leonards
- Cammeray
- Neutral Bay
- Cremorne
- Kirribilli
- Milsons Point
- McMahons Point
- Waverton
- Wollstonecraft
- Lavender Bay
Call 0421 959 006 Don’t see your suburb? Ring us, we most likely still cover it.
- Chatswood
- Willoughby
- Artarmon
- Naremburn
- Northbridge
- Castlecrag
- Castle Cove
- Middle Cove
Call 0421 959 006 Don’t see your suburb? Ring us, we most likely still cover it.
- Lane Cove
- Lane Cove North
- Lane Cove West
- Longueville
- Riverview
- Northwood
- Greenwich
- Linley Point
Call 0421 959 006 Don’t see your suburb? Ring us, we most likely still cover it.
- Mosman
- Balmoral
- Beauty Point
- Clifton Gardens
- Georges Heights
- Spit Junction
Call 0421 959 006 Don’t see your suburb? Ring us, we most likely still cover it.
- Gordon
- Pymble
- Turramurra
- St Ives
- Wahroonga
- Roseville
- Lindfield
- Killara
- Warrawee
- South Turramurra
Call 0421 959 006 Don’t see your suburb? Ring us, we most likely still cover it.
- Hornsby
- Waitara
- Normanhurst
- Thornleigh
- Pennant Hills
- Beecroft
- Cherrybrook
- Asquith
- Mount Colah
- Berowra
Call 0421 959 006 Don’t see your suburb? Ring us, we most likely still cover it.
Common questions
Before you call
Do you take self-managed and plan-managed participants?
Yes. Self-managed, plan-managed and NDIA-managed. If you’re not sure which you are, tell us and we can work it out from your plan.
How soon can support start?
It depends on the support and the hours you need. Call and we’ll give you a straight answer on availability rather than putting you on a list.
Can I meet the support worker before we start?
Yes, and we’d encourage it. Meet whoever would be supporting you before anything is signed. If the fit isn’t right, we find someone else.
What if I’m not on the NDIS yet?
That’s exactly what our NDIS Navigators do. Eligibility, evidence, the Access Request, all before you have any funding.
Are you a registered NDIS provider?
Yes, Thrive Ability Services is a registered NDIS provider.
I’m a support coordinator. How do I refer someone?
Use the referral form or call 0421 959 006. We’ll come back to you on capacity and likely start dates.
Talk to someone on the North Shore
One call, no obligation, no sales pitch. If we’re not the right people for you, we’ll say so, and tell you who might be.
Mon–Fri 9:00am–5:00pm · 11/82–86 Pacific Highway, St Leonards NSW 2065